OVERVIEW
This website is operated by Florence London (the "Site"). Throughout the Site, the terms “we”, “us”, and “our” refer to Florence London. Florence offers this Site, including all tools, services, and information available, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by link. These Terms of Service apply to all users, without limitation, including browsers, vendors, customers, merchants, and/or content contributors who visit, purchase, download, access, or use the Site, our mobile apps, social networks, or any other platforms managed by us. These Terms do not apply to our sites or services that have independent terms of use.

Please read these Terms carefully before using our Site. If you do not agree with any part of the Terms, do not use or access the Site.

Any new tool or feature added to the store will also be subject to these Terms. You can review the most updated version of the Terms on this page. We reserve the right to update or change parts of the Terms at any time by posting updates on the Site. It is your responsibility to review this page periodically. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

Our store is currently hosted by Shopify Inc., which provides us the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By accepting these Terms, you declare that you are at least the age of majority in your jurisdiction, or that you are of legal age and have authorized your minor dependents to use the Site.

The visual and functional elements of the Site, including text, images, logos, icons, and software, are the exclusive property of Florence London or used under license, protected by applicable laws. They may not be copied or reproduced without our written authorization.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. You must not transmit viruses or destructive code. Any violation will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding banking card information) may be transferred unencrypted, adapting to technical requirements. Card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our express written permission.

The headings in these Terms are for convenience only and do not affect their interpretation.

SECTION 22 - GOVERNING LAW & ARBITRATION; WAIVER OF CLASS ACTIONS
The Site is controlled and operated by the company from United Kingdom. These Terms and any service agreement shall be governed by the laws of United Kingdom.

SECTION 24 - CONTACT INFORMATION
You can contact our customer service team by writing to support@florence-london.uk. Calls may be subject to standard carrier charges. Some calls may be recorded for quality purposes.

ACCESSIBILITY STATEMENT
Florence London is committed to ensuring that this website is accessible to everyone. We strive to comply with the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) in the design and development of the Site. We continuously work to improve accessibility and the browsing experience.

If you need an alternative version of our terms or policies (for example, in PDF), contact us at support@florence-london.uk and we will provide it. You can also write to us if you have difficulties accessing our content.

©2025 Florence London. All rights reserved.