SHIPPING & DELIVERY
Florence London Shipping Policy
At Florence London, we are committed to offering an exceptional shopping experience to our customers in United Kingdom, with clear, transparent, and simple shipping policies. We offer free shipping on all orders within United Kingdom territory.
Scope of Application
This shipping policy applies to all orders shipped within mainland United Kingdom, the Balearic Islands, and the Canary Islands.
Delivery Times
Below are the estimated delivery times for all orders:
- Order cut-off time: 17:00 (CET). Orders placed after this time will be processed the next business day, which may add one extra day to the delivery timeframe.
- Order processing time: 1 to 2 business days (Monday to Friday). Once processed, the order will be shipped via one of our trusted courier partners.
- Transit time: 6 to 8 business days (Monday to Friday).
- Total estimated delivery time: 7 to 10 business days.
Courier Companies
We work with the following trusted couriers for deliveries within United Kingdom:
- Royal Mail
- Evri
Shipping Costs
Free shipping: All orders placed within United Kingdom include free shipping, with no minimum purchase required.
Delivery Issues
If you experience any problems with your delivery, such as delays or a lost package, please contact our customer support team as soon as possible. We will help resolve the issue and ensure your order arrives correctly.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can track the status of your order from our Order Tracking page.
Any Questions?
Visit our Frequently Asked Questions page or contact our customer support team.
Contact Information:
Store name: Florence London
Address: Unit 4, Leyton Industrial Village,
Argall Avenue, London, E10 7QP, United Kingdom
Email: support@florence-london.uk
Phone: +44 20 3916 5674
Customer Service Hours: Monday to Friday, 9:00 to 17:00 (CET)
We respond to all emails within 1–2 business days.