We process your order within 1 to 3 business days and ship it free of charge with a tracking number to all of Spain. Delivery time is 6 to 9 business days, so the total estimated time from purchase to arrival is 9 to 13 days.

Once your order has been shipped, you will receive an email with the tracking number and a link so you can check the delivery status at any time.

Order Tracking

Please note that orders cannot be cancelled, as they are automatically processed and prepared for shipment 24 hours a day. In some cases, the order may be handled and dispatched in less than 24 to 48 hours, so cancellation is not always possible in time.

We offer a 30-day money-back guarantee from the moment you receive your package, ensuring easy returns and exchanges. Returns outside this period may not be accepted.

To start a return, please first review our Returns & Exchanges Policy and follow the form or instructions provided there. This will ensure your request is processed quickly and without issues.

If your order was lost during transit and never arrived, please contact our customer service team. We will investigate the issue with the courier and help you find the best solution.

Each product includes its own size guide on the product page. Next to the size selection, you will see a button that says “SIZE GUIDE”. Click it to view the detailed measurements and choose the correct size.

We do our best to ensure that photos accurately reflect each garment’s color, but slight variations may occur depending on lighting or your device’s screen.

It is recommended to hand wash garments in cold water or, if using a washing machine, select a delicate cycle. Avoid tumble drying and always iron at low temperature. For best results, always follow the care instructions on each garment’s label.

Our clothing is designed exclusively for Paloma Alomar in Barcelona. We sell exclusively online and currently only ship within Spain.

All transactions are protected using encryption systems and secure payment gateways.

Yes, all prices displayed on our website include the applicable taxes.

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